Terms and Conditions

 

Payments Options and Policies:

For your convenience, Irish Channel Cleaning accepts Visa, Mastercard, Cash, or Check.

Please make all checks payable to “Irish Channel Cleaning, LLC”.

There will be a convenience fee of $3.25 for all online and card payments via your invoice or phone. This does NOT apply to cash or check payments.

Payment for all cleaning services is due before, or at the time of service unless otherwise arranged with the office.

A cash or check payment may be left at the home on the day of service. Please leave all hard payments on the kitchen counter in a sealed envelope marked “Irish Channel Cleaning - your name” so that your cleaning tech knows where to find it. If your cleaning tech arrives and there is no payment they will call the office and we will contact you immediately to collect payment over the phone or reschedule the cleaning.

Pricing for recurring cleanings is based on the amount of time between cleanings. If you are on a 2 week cleaning schedule, but decide to push back your cleaning by a week, the price will be the 3 week price for that cleaning. We price this way due to additional build up of dust, dirt, etc that occurs during the extra time between cleanings. If WE ever have to push back a cleaning for any reason, you will NOT be charged for an additional time.

Please contact the office within 24 hours to request any additional “extra” items at time of your service. Any extras items done at the

time of service that are not previously requested will be billed separately.

If you have an hourly cleaning or have chosen an “extra” item that is hourly, we will send you an invoice that is due within 7 business days. After 7 business days without payment, a late fee of $15 will be added to your bill.

Payment is due prior to your next scheduled cleaning.

A $30.00 fee is applied to all NSF checks. If you use a credit card, your account will be charged the balance due, plus convenience fee, after each cleaning.

Quality Guarantee

At Irish Channel Cleaning we pride ourselves on delivering the highest quality to every client, every time. Each one of our cleaning techs is trained by the field manager as well as a senior cleaner. In addition, our field manager checks on cleaning techs every day to ensure that they are meeting our standard of quality. Your satisfaction is of the upmost importance to us. If you are ever unhappy with the work, please call us within 24 hours (within arriving home) and we will come out and inspect/re-clean the area(s) in question at no additional charge. However, since cleaning is a very tailored and personal service, we cannot offer refunds.

 

Feedback

We welcome ALL feedback, good and bad, but please direct all feed back to the office staff and not the techs themselves. This allows us to address the issue appropriately and add any notes to your file for future cleanings.

In addition, our employee of the month based on your feedback, so please call or drop us a note through our website or via our email! Or make sure to mention them by name in your online review!

Gratuity

Gratuity is not required or expected, but always appreciated. If you do choose to leave a tip, cash is preferable as it will be shared equally by your cleaning tech(s).

Estimates

After answering a few questions and doing a walk through of your home, you will be emailed a price estimate. The price breakdowns will be attached. We list all of the itemized prices for different amounts of time between cleanings, add ons, etc. Please ignore the “TOTAL” amount given in the body of your estimate. Quickbooks totals up all of the separate prices. This number is irrelevant.

Regular Cleanings and Confirmations

Once you let us know that you want to be cleaned regularly, we will add you onto our automatic rotation calendar. If you decide to be cleaned every 2 weeks, you will automatically be scheduled on our calendar every 2 weeks on the same day unless otherwise discussed with/notified by office staff.

Prior to each cleaning you will receive a confirmation email. You must reply to the email to confirm prior to the day of the cleaning. If we do not receive confirmation, we will not send out a cleaner(s) or you can choose to be “permanently” confirmed where you will still receive emails as reminders, but we will send out a team whether or not you confirm.

Preparing For Your Cleaning

Please do not feel the need to “clean” your home before we come! That’s what we are here for! We do advise to “pick up” as much as

possible in areas you are looking to have cleaned. This will prevent the cleaning techs from having to organize instead of clean and give them the time to focus on detail and quality.

In order for us to provide the best service, we ask that our clients not be present at their home at the time of cleaning. We understand that this is not always preferable, but allows for the cleaning techs to be able to focus on the cleaning without distraction. For example, a cleaning tech may be concerned with vacuuming or making noise during the cleaning if a client is there on an important phone call or has a little one that is napping. However, we always try to accommodate each client’s specific needs, so please discuss what works best for you with the office staff prior to your cleaning.

Pets

We love fur babies! All of our cleaning techs are used to being around animals, but please secure any animals that may be a threat to our techs. If a cleaning tech feels threatened by a pet, he/she will avoid cleaning near them as to avoid bodily harm or injury.


We do not clean up after pet accidents.

Cancellation/Reschedules/Lock outs

If you need to cancel / rearrange a scheduled cleaning, please notify the office as soon as possible. This allows us to service another appointment and is also a more efficient use of resources and helps keep your costs down. Less than 24 hours’ notice or being locked out means that we will not be able to fill that time – as a result, the cleaning tech’s earnings decrease. A lack of consistent wages means we cannot keep the most professional and committed staff to clean your home. Cancellation fee of $40 will be assessed for cancellations with less than 24 hour notice. Our policies for rescheduling or canceling helps insure you will get the best house cleaning service possible.

If we cannot perform your cleaning on your scheduled day/time due to fire or other casualty, strike, act of God, or other cause beyond our control, we will notify you immediately to reschedule and discuss options.

Access to Your Home:

Clients generally provide a copy of the house key for the company which alleviates the need for the client to remember to leave out a key or having to wait around to let us in each visit. We are very vigilant about safeguarding our client’s keys. In order to protect your identity and safety, each key is assigned a coded number and locked in a key safe in our office. Your key will only be accessed by your service team the day of your scheduled cleaning service and it is returned to the office at day’s end. The cleaning techs are required to sign the key out and sign it back in at the end of the day. A manager verifies that it is returned as soon as it is signed in.

We do not return keys by mail or courier – we will only release keys to clients who come in personally to our office and show identification.

For home alarm systems, while we prefer it to be turned off on cleaning day unless otherwise discussed.

If you would like to let the cleaners into your home yourself, please understand that it is very difficult to give an exact arrival time and we will have to provide you with an approximate time i.e. 12 - 12:30, 2 -3:00, etc, since many outside factors including unexpected client requests, traffic, etc can affect even the best laid plans. Please see our other entry options for additional options.

Cleaning Techs

All of our techs are interviewed and are thoroughly background checked before being eligible for hire. After their initial hire, they are trained in and out of the office with the field manager and then with

a senior cleaning tech. Once they are out of training they begin an evaluation period where they are monitored at each cleaning by the field manager. Once they prove that they can achieve our standard of quality in an efficient manner, they are promoted to a full cleaning tech.

 

Safety

We value our employees and take their health and safety very seriously, so our policy requires that they not lift anything heavier than 35lbs or use ladders higher than 4ft. Techs are equipped with extender dusters as well as dust mops to reach under/behind furniture that is unable to be moved. If you would like cleaning done behind a refrigerator/stove, sofa or other heavy furniture, please have it moved prior to cleaning so your service team can access the area.

All cleaning techs are required to wear closed toe shoes at all times.

Mold, human, pest or pet waste and bodily fluids also pose significant health risks to our techs. If we come into a home that requires this type of cleaning we will skip the affected area(s) or rooms and discount accordingly. We do ask to be informed beforehand if this may be an issue.

Unless otherwise discussed with the office, we clean "living space" only, which by definition is the area in a home or facility that has air conditioning. High heat is especially dangerous in the summer months.

We do not remove or haul away large amounts of trash, debris, or furniture.

Supplies and Equipment

The company provides all basic cleaning supplies and equipment. If you have a “specialty” product you would like used, please notify

the office and leave the product out on the day of the cleaning. If you would like the techs to use your vacuum/equipment, please notify the office.

Breakage/Damage

Unfortunately, damage can happen sometimes. We do our best to prevent it. Please ensure that all items are secured. This includes pictures, wobbly furniture, etc. We cannot be held liable for items that are already broken or not secured. Please move unstable breakables or fragile items to inside a cabinet or other designated area or let us know to avoid handling that specific item prior to your cleaning.

If an item is broken/damaged, the cleaning tech will take a photo of the item to send to the office and (if possible) leave the item next to the check list before leaving your home. The office will contact you in regards to the damaged item.

If you notice a broken/damaged item that the cleaning tech did not notify you of, you must report the item within 48 hours of discovery.

Once the damage has been verified, we will pay up to $150 per damaged item. If the damage is valued higher than $150, we must open an insurance claim and investigation. In some cases we will have repairs made by a another company that specializes in that service.

We do not clean with bleach, unless requested directly by the client. We are not liable for any bleach related damage.

If your keys are lost or miscoded, key replacement costs / locksmith fees will be paid. There is a maximum $100 per location liability limit.

If any invoices remain unpaid, all rights regarding a Damage / Loss claim are waived until the outstanding amount is settled.

Unpaid invoices of services may be considered a “Payment Settlement Agreement Exchange for Damage or Loss Claim” with the client.

Office/Cleaning Hours and Holidays

Office hours are Monday - Thursday from 9 a.m. - 5 p.m. and Friday from 9 a.m. - 3 p.m.

Cleaning hours are generally Monday - Friday from 9 a.m. - 5 p.m. Occasionally jobs do go past 5 p.m. We do not offer cleanings on Sundays. Saturday cleanings can be arranged, but depends on limited availability of cleaning techs.

We are closed for the following holidays:

 

- Christmas
- 1/2 day on Christmas eve
- Thanksgiving

- Labor day
- Mardi Gras
- New Years day - Good Friday
- Memorial day

- Independence day 

All clients will be required to sign that they have read and understand terms and conditions prior to scheduling their initial cleaning.

IRISH CHANNEL CLEANING,  LLC

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T: 504.224.2869